FAQs

Where are your products made?

All of our lighting and furniture is handmade in Italy.

Will my product have variation in glass or finish?

The various techniques used to make our products are time tested and passed down from generation to generation. Each carved glass is hand worked and each finish hand applied. Due to their artisanal, handmade nature, some products may have minor variations in size, finish, and glass. These irregularities are normal, not damage, and contribute to each final piece being unique. The final outcome is truly one of a kind and full of character.

Are your products in stock?

The majority of our products are made to order so we have very limited inventory in stock. Rarely we do have some select items in stock, so feel free to get in touch to see if something is available.

What is your lead time?

The majority of our products have a standard lead time of 10-12 weeks; however some may have more or less depending on the complexity of the product. Please refer to the specified lead time on each individual product’s page. We have introduced QUICKSHIP on select items that may be able to ship within 6 weeks or less. Please contact us for more details or if you have a specific project timeline.

What customization options do you offer?

The majority of our fixtures can be customized in size, finish/color/glass, and layout. Please contact us for specific details.

Can I cancel my order?

Cancellations will not be accepted once a deposit, or any payment is received. At our discretion, we may be able to offer store credit, depending on where your order is in the production process- subject to a restocking fee.

How is my order shipped?

For continental USA, orders are imported from Italy on monthly consolidated AIR shipments. Upon arrival in the USA, orders are disbursed and delivered to their final destination via FedEx, or another courier of our choosing. Delivery unless specified otherwise, is to the ground floor or curbside only, and will require a signature to be released.

For all other locations outside of the continental USA, items will be shipped via the respective area’s local common courier.

What if my order is damaged in shipping?

Clients must examine merchandise upon receipt and report any damage within seventy-two (72) hours of receipt. Claims for damage will not be honored after that period.
Due to the value of our fixtures, we ship all orders with a signature required, unless specified prior to shipping. All packaging must be saved when making a claim for damage, and visible damage must be noted in writing with the shipper.

What is your return policy?

All sales are final as products are made to order to each client’s specifications. Please ensure your custom selections (finish, glass type, dimensions, etc.) are accurate at the time of ordering. Changes after the order has been put in production may incur additional fees.

Do you offer a warranty?

Products come with a 1-year warranty from the date of delivery covering only the electrical functionality of fixtures. It does not cover weathering or ageing of the patina/finish. The 1-year warranty is limited to repair or replacement of the fixture itself, and does not extend to auxiliary charges such as site work or electrician fees. The determination of whether repair or replacement is appropriate will be made by us at our sole discretion. Any approved repair work must be performed at one of our approved locations. Any unauthorized repairs or modifications will void this warranty entirely. Incorrect installation or failure to follow our care instructions will void this warranty entirely. This warranty does not cover damages as a result of weathering, misuse or neglect of product, or normal wear and tear.

What are your payment terms?

All orders with an item value of $10,000.00 or less, require payment in full to be placed in production. Items over $10,000.00 require a minimum deposit of 50% to be placed in production with the remaining balance due prior to shipping from Italy. If applicable, the outstanding balance is due within three business days of final invoice being sent to the client. This coincides with product completion date and will help to avoid shipping delays. Receipt of payment will be considered as acceptance of all terms listed here. We accept payment by wire transfer and check. We also accept via Visa, MasterCard, and Discover with a 3% processing fee. We do not accept American Express.

Are your products UL listed?

All of our products come UL listed, suitable for dry/indoor locations, bearing the UL listed mark sticker. Please refer to this sticker as it is the sole reference provided for the fixtures’ certification documentation.

How do I clean and care for my product?

For the metal components, use only a soft microfiber cloth. For the mirror and glass components, use only a soft microfiber cloth with glass cleaner. Warning: Do not use alcohol or other solvents as they will damage finish. If your fixture was specifically requested with unlacquered brass or nickel, you may use a small amount of brass cleaner to remove oxidation. Allow any components cleaned to fully dry before coming into close contact with any electrical components. For any more specific questions or directly related to your product, please get in touch.

Can you store my item?

Upon communication that an order is “ready”, items can be stored or delayed from shipping for a maximum of 30 days without penalty. Such delay may cause the item to miss the next shipping window and be delivered after 30 days. Items not allowed to ship within 30 days will incur a storage fee equivalent to 5% of the item sale price, per month.

Do you offer installation services?

We do not offer installation services at this time.

Do you offer a Trade program?

Yes! Verified trade members who supply a valid resale certificate are eligible to receive a 20% discount off of the starting pricing listed online. Contact us to be added to our trade program.